b'BIOPLUS SPECIALTY PHARMACY PATIENT GUIDEBOOKDear Patient, Since were working 2gether on your therapy journey, it is important that you know your responsibilities for receiving your package.If you are not home to sign for your delivery, we MUST receive a copy of your delivery receipt.A self-addressed stamped envelope and delivery ticket is included with your shipment. Sign this delivery ticket and mail it back to us as proof of delivery. You will also receive a text and email from the pharmacy if UPS, Fedex, or other carrier indicates that they did not get a signature.If someone is not available to receive your package, you will assume the financial responsibility for a reship of the medication.Deliveries can take up until 7 pm to arrive, depending on your drivers route and the delivery address. If this is not a good time to receive shipments, please make other delivery arrangements by calling the pharmacy number listed on your prescription label.Please contact the pharmacy within 24 hours to report a delivery- or shipment-related issue or complaint. You may be financially responsible for the shipment if you do not report delivery- or shipment-related issues in a timely manner. To cancel a shipment, you must contact the pharmacy before the package leaves the pharmacy. You will assume the financial responsibility for any cancellation of shipments made after the medication has already been shipped, based on the previous commitment.Please feel free to contact the pharmacy number listed on your prescription label with any questions or concerns about our shipment policies and associated patient responsibilities.Were here to help you every step of the way.Sincerely,Your BioPlus Specialty Pharmacy TeamRev. 1/20249'